Cookie Policy
Information We Collect
When you complete a transaction with us, register for an account or sign up for our newsletter through our services, we may collect or access some of your information, such as: your title and name, e-mail address, billing & delivery address, telephone number or mobile number, credit/ debit card / payment details (we only ask for these when you place an order, and do not retain the details), products purchased, and cookies information. Our use of cookies and similar technologies such as pixel tags are generally for operational purposes, website performance purposes, and enhancing functionality of the Services and advertising.
Purposes of Collecting Information
We use your information to provide you with the best user experience on our website. This includes the following, but may not be limited to:
1. Supporting delivery of the Services, prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at your request.
2. Communicating with you to perform services by responding to your requests, comments and questions.
3. Communicating with you for billing, account management, administrative matters and other communications. We may need to contact you for transactional details, account management and similar reasons.
4. Sending you marketing information, which include advertisements and communications about our products, offers, promotions, events, and services.
5. Sending appointment reminders and otherwise assist in confirming or scheduling interactions with us (where applicable).
6. Conducting market research surveys.
7. Complying with any applicable law, regulation, legal process or government.
8. Preventing or providing assistance regarding security issues or illegal activities, including suspected fraud.
Sharing and Disclosure of Information
Brilliant Co SEA will not sell your personal information. We may share, transfer or disclose your personal information to or with third parties in order to provide the services or products requested by you, and under necessary circumstances. The third parties includes:
1. Third parties that process data on our behalf such as shipping company, credit card processing company, payment service provider(s), email service provider(s) and other third parties necessary in order to fulfil an order placed through the Services as well as those in connection with our marketing and business development efforts. These third parties are prohibited from using your personal information for promotional purposes.
2. Security, compliance with law, and fraud protection. We will disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We will also share your information in order to investigate, prevent or provide help regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also share your information to protect the rights, property, life, health, security and safety of us, the Services or any person or party.
3. Service providers that assist on better understanding the usage of the Services by users and improving on that experience. We will share information such as device, analytics, and usage data (which is traditionally not considered personal information) to these parties.
Children’s Privacy & Order Eligibility
To place an Order with Brilliant Co SEA, you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with Brilliant Co SEA only with the involvement of a parent or guardian. Brilliant Co SEA does not knowingly collect personal information from children under the age of 13. Parents or guardians of children under the age of 13 could request removal of relevant personal information by contacting our customer support.
Cookies
Please note that we also use cookies to provide you with the best user experience on our website; and may share information about your use of our site with our social media, advertising and analytics partners to personalise content and ads, provide social media features and analyse traffic.